Cash sales and the fee on cash

Part 1Why cash has a fee to pay later

On a card sale, Stripe collects the Ticket-Worx fee automatically. Cash never reaches Stripe, so the fee on each cash sale is recorded as owed and billed after the event. That is why a card on file is needed before the box office will take cash.

1. 1Click Settings in the sidebar.
2. 2Click Cash sale fees at the top of the page. It jumps to Fees on cash sales.
3. 3Read the first paragraph. It shows your Ticket-Worx fee, for example an amount per ticket.
4. 4Check the three totals once you have cash sales: Fees on cash sales with the number of sales, Paid so far and Not yet paid.

A sale that comes to zero, such as a full comp, can be completed without a card on file.

Part 2Put a card on file

1. 1Click Settings, then Cash sale fees.
2. 2Click Add a card.
3. 3Enter the card on the Stripe page that opens. The card is stored by Stripe, never by Ticket-Worx.
4. 4Look for the green message Card saved. Your box office can take cash, and invoices will be charged to this card automatically.
5. 5Click Replace card later to swap it for a different one.

By adding a card you authorize Ticket-Worx to charge it for the platform fees on your cash sales, after each event, until you remove it.

Part 3Count the cash drawer

1. 1Open the box office selling screen for the event.
2. 2Scroll below the selling area to Box office takings, last 18 hours.
3. 3Read the Cash in drawer column for each seller. It shows the cash total and the number of cash sales. That is what should be in their drawer.
4. 4Compare it with the cash counted.
5. 5Use the Card and Tickets columns to check the rest of each seller's shift.

Owners, admins and managers see every seller. A Box office login sees only Your sales, last 18 hours.

Part 4Get and pay the invoice

About 12 hours after an event ends, the fees on its cash sales become one invoice, numbered like CF-00001. Billing runs once a day. The invoice is charged to your card on file and a receipt is emailed to your owners, admins, finance users and your support email. Printed tickets that were scanned in are billed on the same invoice.

1. 1Open Settings, then Cash sale fees, and scroll to the invoice list.
2. 2Check the Status column. Paid (card on file) means nothing more to do. Due means it still needs paying.
3. 3Click Pay now on a Due invoice, or click the pay button in the invoice email.
4. 4Pay by card on the Stripe page that opens.
5. 5Look for the message Invoice paid. Thank you. The invoice now shows Paid (online).

Paying online also saves that card as your card on file if you did not have one. An event that owes less than 50 cents is not invoiced.

Part 5If the card on file fails

1. 1Open the invoice email. It names the card that could not be charged, gives the reason and has a button to pay online.
2. 2Find the invoice under Settings, Cash sale fees. It shows Due with the reason under it.
3. 3Click Pay now to pay it with any card.
4. 4Click Replace card instead to put a new card on file. Any open invoices are charged to the new card right away.

While an invoice is unpaid, the card is tried again and a reminder is emailed once a week, up to 6 times in all.

Tips

• If the section reads Your account does not need a card on file, and is not invoiced for cash sales., Ticket-Worx has waived this for your company and there is nothing to set up.
• If your fee is per ticket, a family of four paying cash adds four fees to the invoice. Build that into your cash prices if you need to.
• You cannot remove the card while an invoice is open. Pay the invoice first, or replace the card instead.

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