What we collect

From event producers: your name, email address, phone number, company details, the content you upload, your Stripe account identifier (never your bank or card details, which Stripe holds), and a card token for fees on cash sales if you add one, which is stored by Stripe and not by us.

From ticket buyers, on behalf of the producer: name, email address, phone number if given, order and ticket details, the terms they agreed to and their signature, shipping address for items they ask to have shipped, and technical details such as IP address and browser. Card details are entered directly with Stripe and never touch our servers.

From everyone: standard server logs and, where a producer has added their own Google or Meta tags to their event page, the data those tools collect under the producer's own policies.

On our own website (not on producers' event pages or inside your dashboard): a Meta Pixel that records page views, and that an account was created or a demo was booked, so we can measure our advertising. It receives no names, email addresses or order details from us.

How we use it

To provide the Service: selling and delivering tickets, checking guests in, paying producers through Stripe, sending order confirmations and the emails producers send to buyers who opted in, invoicing fees, preventing fraud and abuse, and supporting you. We do not sell personal information.

Who sees it

The producer whose event you bought a ticket for sees your order details; they are the seller and control how they contact you afterwards. Our service providers process data for us: Stripe (payments), our email delivery provider, our hosting and database providers, and card-reader hardware providers where used. We disclose information when the law requires it.

Your choices

Every marketing email from a producer through the Service has an unsubscribe link. Producers can export or delete their customer data from their dashboard. To ask about data we hold about you, or to have it corrected or deleted, email us and we will respond within 30 days.

Retention and security

Order, ticket and check-in records are kept for as long as the producer's account is active and for a reasonable period afterwards for accounting and dispute purposes. Data is encrypted in transit, passwords are stored hashed, and access is limited to what the Service needs.

Contact

Privacy questions: ticket@ticket-worx.com.