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Ticket-Worx

Sell add-ons and apparel

Sell T-shirts, parking, programs and other items alongside tickets, with photos, sizes, stock counts and a choice of how buyers receive them.

Who can do this: Owners, admins and managers.

Before you start

  • Create the event and add at least one ticket type. Add-ons are only sold together with a ticket.

Part 1Turn add-ons on

  1. 1Click Events in the sidebar, then click the name of your event.
  2. 2Scroll to Apparel and add-ons.
  3. 3Click Turn on. The card changes to Add-ons are ON for this event.

Click Turn off on the same card to stop offering every item at once. Your items are kept.

Part 2Add an item

  1. 1Click Add an item under Apparel and add-ons.
  2. 2Type the name in Item name, up to 80 characters.
  3. 3Enter the price in Price (USD).
  4. 4Add details such as fabric or fit in Description, up to 500 characters.
  5. 5Click Choose a photo and pick a picture from your computer. A square photo works best.
  6. 6List sizes in Sizes or options, one per line, with the count after a colon, for example M: 25. Leave the number off for unlimited. Leave the box empty if the item has no sizes.
  7. 7Enter your stock in How many you have, or tick Unlimited. These only show when the item has no sizes.
  8. 8Tick each way buyers can get the item under How buyers receive it.
  9. 9Leave Charge sales tax on this item ticked if the item is taxable.
  10. 10Click Add item.

Part 3Choose how buyers receive it

Tick one, two or all three. Buyers choose from what you allow.

  1. 1Tick Will call - picked up at the event to hand items over on event day.
  2. 2Tick Pickup - collected from you before the event, then type where and when in the box that appears, up to 300 characters.
  3. 3Tick Shipping - you mail it to the buyer, then enter Shipping charge per item (USD). Enter 0 for free shipping.

The shipping charge is per item, so two shirts shipped cost the buyer two shipping charges. Buyers who choose shipping enter a US address with a 5-digit ZIP code at checkout.

Part 4Edit, hide or delete an item

  1. 1Find the item's card under Apparel and add-ons.
  2. 2Click Edit to change anything, then click Save changes.
  3. 3Click Hide to stop selling the item without losing it. Click Show to bring it back.
  4. 4Click Delete to remove it. Delete only shows on items nobody has ordered.

Tips

  • Ticket-Worx does not charge its ticket fee on add-ons. Your own fees are worked out on tickets only, so they do not apply to add-ons either. Card processing still applies to the whole amount charged.
  • Buyers see your items under Add to your order once they have picked a ticket. They choose Size / option, How you get it and a quantity, up to 20 of each choice.
  • Large photos are shrunk for you before upload. You can upload PNG, JPG, WebP, GIF or ICO pictures. SVG files are not accepted, and the file must be 3 MB or smaller after shrinking.
  • When you edit sizes, keep the size name the same to keep its sold count. Renaming a size, for example L to Large, starts that size over.

If something goes wrong

You see "Choose at least one way for buyers to receive the item."

Tick Will call, Pickup or Shipping under How buyers receive it, then save again.

You see "Say where and when buyers can pick the item up."

You ticked Pickup but left the box under it empty. Type the place and hours, for example a store address and weekday hours.

You see "Enter how many you have, or tick "Unlimited"."

The item has no sizes and no stock count. Fill in How many you have, tick Unlimited, or list sizes with counts instead.

A buyer sees "Add-ons are sold with a ticket. Add a ticket to your order first."

Add-ons cannot be bought alone online. The buyer needs at least one ticket in the same order. Your box office staff can sell an item by itself in person.

Sell add-ons and apparel - Help | Ticket-Worx