Get help, and suggest features

Part 1Ask the assistant

1. 1Click Questions? Ask us in the bottom-right corner of any page, on the website or in your dashboard.
2. 2Type your question in plain words, or click one of the suggested questions.
3. 3Read the answer. Links under it open the full help article.
4. 4Click That helped if it did, or I still need help to send your question to a person.

Part 2Reach a person

1. 1Click I still need help, or Send this to a person when the assistant offers it.
2. 2Check your name and email. They are filled in when you are signed in.
3. 3Click Send. The team gets your question and the chat so far, by email and by text, and replies to your email address, usually the same day.

You can also email us directly at any time.

Part 3Suggest a feature

1. 1In your dashboard, click Suggest a feature in the sidebar. In the assistant, click Suggest a feature at the bottom of the chat.
2. 2Say what you would like in a few words, then describe what you are trying to do and what gets in the way.
3. 3Click Send request.
4. 4Come back to Suggest a feature any time to see each request's status: received, planned, being built, or done, along with any reply from us.

Tips

• Requests that several companies ask for move up the list, so it is worth sending even if you think someone else already has.