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Check buyers in when they buy

Turn on one switch so tickets sold at your box office are marked as scanned right away, and walk-up buyers do not queue again at the gate.

Who can do this: Anyone who can sell at the box office: owners, admins, managers and the Box office role.

Part 1Turn on check-in for every sale at this till

Use this at a window next to the gate, where everyone who buys is about to walk in. Leave it off at a merchandise table or an advance sales desk.

  1. 1Click Box office in the sidebar, then Open box office on your event.
  2. 2Find Check customers in as I sell at the bottom of the Current sale panel.
  3. 3Tick the box.
  4. 4Sell as normal. As soon as a sale is paid, its tickets are checked in.
  5. 5Look for the green line on the Sale complete screen that ends They can walk straight in.

The switch is remembered on this device only. Each till has its own setting, and it starts switched off.

Part 2Check in one sale by hand

With the switch off, you can still check in a single customer.

  1. 1Finish the sale.
  2. 2Tap the check-in button on the Sale complete screen. It reads, for example, Check in all 3 tickets now. For one ticket it reads Check in this ticket now.
  3. 3Wait for the green confirmation.
  4. 4Tap New sale.

Part 3Turn it off again

  1. 1Open the box office selling screen on the same device.
  2. 2Untick Check customers in as I sell.
  3. 3Sell as normal. Buyers now get scanned at the gate.

Tips

  • Card sales are only checked in once the payment is confirmed. Wait for Sale complete before you wave the customer through.
  • On a multi-day event the check-in counts for today's day only. A full-event pass still gets scanned in on the other days.
  • Each check-in is recorded under the seller's name, with Box office as the device.
  • If the gate scans a ticket that was checked in at the window, the scanner shows Already in. That is expected. Tell your gate staff you are using this.

If something goes wrong

The screen says Today is not one of this event's days, so there is nothing to check in to yet.

This is a multi-day event and you are selling on a date that is not one of its days, for example the day before. The sale is fine. The buyer gets scanned at the gate on the day.

The screen says That sale has not been paid yet.

The card payment is still confirming. Wait for Sale complete, then tap the check-in button again.

The switch turned itself off.

It is saved in this device's browser. A different device, a different browser, a private window or cleared browser data all start with it off. Tick it again.

The check-in shows Could not reach the server.

The sale went through but the check-in did not. Tap the check-in button again when the connection is back, or let the gate scan the tickets.

Check buyers in when they buy - Help | Ticket-Worx